Frequently asked questions

  • WHERE IS MY ORDER SHIPPED FROM?

    Most Internet orders are shipped from companies in Zhongshan, China.
     
    Civil air patrols, maritime cadets, young Marines, and most school orders are exclusively handled and transported by our office located in Shenzhen, China.

     

  • HOW LONG WILL MY ORDER TAKE TO SHIP?

    Custom and personalized items may take 7-10 business days to ship. In the case that an expedited shipping method has been selected, i.e. Overnight or Second day shipping, or if there are special circumstances, we will do our best to expedite your order. When selecting expedited shipping, please keep in mind these are methods of shipping only and do not include weekend delivery. These orders can still require up to 5 business days to process.

    Please note: Expedited shipping methods are Business Days only and do not include weekend delivery. Any items backordered will be shipped via our best method available. 

  • Is there a product customization service?

    Yes,customized as you required.

  • Can you provide free design?

    Yes,We have a professional design team to provide free design.

  • Are you a manufacturer?

    Yes,we are factory for promotion gift for more than eight years.

  • Does free sample available?

    Yes,we can send our existing sample if you are willing to pay the?Shipping cost.

  • How about Sample and Lead time?

    Normally 7days for sample,Lead time of 100-1000pcs is??10-12days,1000-? ? ? ? ?3000PCS 12-15days.

  • What is you minimun order quantity?

    100pcs.

  • How do you control quality in the processing?

    All employees undergo rigorous training before working,?also there are QC testing for each process.

  • How about the after sale service?

    There are professional after sale service team to help you with?any trouble you encounter in our cooperation to make you satisfied.

  • What payment methods available?

    We accept West Union,PayPal and bank transfer.

  • What is the mode of transportation?

    We delivery by express(DHL,UPS,TNT,FedEx) door to door ? ? ?service for light weight products and by sea for heavy cargo.
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ABOUT COMPANY
YC Craft Limited. Specialized in gifts with a very good record in past 10 years. We supply lapel pins, badges, medals, key chains, lanyards, PVC keychains, and silicone wristbands.
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CONTACT INFO
Address: No. 14, yisheng str,yifeng Road, jidong2, Xiaolan Town, Zhongshan, Guangdong, China
Custom Support & Sale:
+86 760 2258 5768​​​​​​​
Working Time: Mon–Sat:
08:00–18:00
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